Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:
Job Description
- Install, modify, and repair computers hardware and software.
- Handle Tier 1 help desk escalations through tickets or phone.
- Provide technical support and assistance for incoming queries
- Solving hardware and software problems
- Follow up with employees to make sure issue has been solved.
- Install and configure wired and wireless network infrastructure
- Create AD accounts and configure hardware as part of on-boarding process
- Ability to create / Update Visio diagrams.
- Manage and monitor internal assets to ensure accurate inventory records
- Support audio and video equipment in conference rooms
- Perform preventative maintenance tasks on PC, Laptop, and equipment
- Other duties may be added and/or assigned as needed
Job Requirements
Job Specifications:
Education:
- BSc of Engineering- Computer Science Major or relative area.
Experience:
- 3-5 years hands-on experience in as a Helpdesk Engineer .
Language Skills:
- Very Good in command speak & written in English Language.
Computer Skills:
- Professional User for Microsoft Office.
- Advanced Information Technology Skills
Interpersonal Skills:
- Effective Negotiations & Communications Skills
- Effective Problem solving & analysis
- Effective Follow up & Coordination skills.
