Senior Help-Desk Engineer

Confidential Company - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Install, modify, and repair computers hardware and software.
  • Handle Tier 1 help desk escalations through tickets or phone.
  • Provide technical support and assistance for incoming queries
  • Solving hardware and software problems
  • Follow up with employees to make sure issue has been solved.
  • Install and configure wired and wireless network infrastructure
  • Create AD accounts and configure hardware as part of on-boarding process
  • Ability to create / Update Visio diagrams.
  • Manage and monitor internal assets to ensure accurate inventory records
  • Support audio and video equipment in conference rooms
  • Perform preventative maintenance tasks on PC, Laptop, and equipment
  • Other duties may be added and/or assigned as needed
Job Requirements

Job Specifications:


  • BSc of Engineering- Computer Science Major or relative area.


  • 3-5 years hands-on experience in as a Helpdesk Engineer .

Language Skills:

  • Very Good in command speak & written in English Language.

Computer Skills:

  • Professional User for Microsoft Office.
  • Advanced Information Technology Skills

Interpersonal Skills:

  • Effective Negotiations & Communications Skills
  • Effective Problem solving & analysis
  • Effective Follow up & Coordination skills.