Senior Customer Relations Specialist (Third Party Logistics)

Ibn Sina Pharma - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Profit Share, Bonus, Transportation, Medical & Social Insurance, Flexible Working Hours.
1 open position
About the Job
  • Generate internal & external daily reports regarding 3PL activities that ensure and reflect correct and accurate data.
  • Send internal & external daily reports to all concerned parties to ensure meeting SLAs (service level of agreement).
  • Frequently analyze internal & external data to calculate 3PL KPIs that ensure its accuracy.
  • Communicate with 3PL customers regarding the received complaints to be able to solve it.
  • Communicate with all concerned parties to resolve 3PL customer’s complaints.
  • Analyze 3PL complaints and develop needed reports to ensure avoiding complaints repetitive.
  • Create & develop satisfaction survey regarding provided services to accurately measure their satisfaction.
  • Communicate with 3PL customers to conduct related satisfaction survey.
  • Analyze the received satisfaction survey results from different customers and submit related reports.
  • Coordinate with all concerned parties to ensure on time completion of assigned tasks & projects.
Job Requirements
  • Bachelor's degree in Business Administration or Logistics
  • 2 to 4 years of experience in a relevant position in the logistics industry
  • Very good command of the English language
  • High Communication skills
About this Company

IBN SINA Pharma is an Egyptian Pharmaceutical Distribution company founded in 2001 by Dr. Mohamed Abdel-Gawad, alongside Egyptian investors and a French group (Eurapharma) as a joint-stock company under the name (IBNSINA Laborex Pharma).

In 2006, the Egyptian... (More)

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