Network Voice Supervisor

BDO Esnad - Cairo

11
Applicants for
1 open position
11
Seen
Experience Needed:
5 to 10 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Job Description: (tasks, responsibilities, duties):

  • Installation, configuration and administration of network components according to corporate strategies.
  • Monitoring all Network Devices and Connections
  • Cisco Call Manger Administration
  • Cisco Voice Gateways Administration
  • IPCC Servers Administration
  • IVR Design and Implementation
  • Monitoring PRI ,SDSL.ADSL, MPLS ,etc… connection
  • Cisco Firewalls configuration and administration
  • Client –Site VPN connections with different network methodologies
  • Respond to users Tickets and requests
  • Make sure to follow the IT process and the COPC guidelines
  • Technical training sessions for the team and users if needed
  • Creating the needed reports ,documents and manuals as needed
  • Monitoring Network /Voice Devices with Orion
Job Requirements
  • Strong technical knowledge in IP, WAN, LAN, VPN connectivity
  • Working experience with VIP technology
  • Working experience with Cisco IPCC
  • Second level support for all network related user problems
  • Strong TCP/IP Knowledge
  • Strong network operation experience.
  • Strong Voice Background
  • CCNP is a must
  • CCVP is a must
  • CCSP is a plus
  • Cisco VOIP Environment
  • Cisco IPCC knowledge
  • BSC of engineering or computer science
About this Company

BDO Esnad is an Egypt-based outsourcing company. The company was established to provide organizations with business process outsourcing (BPO) services that aim to drive long-term cost reductions while keeping a focus on continuous performance improvement. The BPO services... (More)

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