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IT Technical Support Engineer

Value
New Cairo, Cairo
Posted 6 years ago
258Applicants for1 open position
  • 40Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Working with employees, either face-to-face or over the telephone, to identify Hardware/ Software problems and provide the solution.
  • Performs visits to sites for maintenance and technical support.
  • Provide remote control over employees' computers when necessary to resolve problems.
  • Setting up accounts ( Email Accounts, ERP accounts,... etc) for staff, ensuring that they know how to log in and use.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Provide hardware/software installation, maintenance, and support for IP cams.
  • Provide hardware/software installation, maintenance, and support for attendance machines.
  • Provide hardware/software installation, maintenance, and support for screens in our stores.
  • Properly escalating unresolved queries to the next level of support
  • Create and Deliver Reports. (Per Task/ Daily / Weekly / Monthly).

Job Requirements

  • 5 to 7 years of experience in a similar role.
  • Bachelor degree in Computer Science, Computer Engineering or any other related degree.
  • Excellent English writing skills.
  • Excellent Communication skills.
  • Strong working knowledge of Microsoft Office.
  • Strong working knowledge of Flowcharts diagrams.
  • Basic familiarity with IIBA standards.
  • Preferred Males

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