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Job Description
- Developing employees and managing day-to-day vehicle delivery operations.
- Creating operational standards & ensure continuous improvement of processes.
- Actively train, coach, and develop Delivery team.
- Source, recruit, hire, and onboard top talent in order to achieve delivery goals in coordination with HR.
- Set clear team targets and individual goals.
- Proactively resolve any customer concerns or escalations.
- Maintain positive customer relations and ensure maximum customer satisfaction.
- Assist in the planning, implementation, and follow up of vehicle preparation operational tasks .
- Help control expenses, including staffing, supplies, and services.
- Monitor KPIs including, Sales, EBITAR, Staff Cost, ADT and operational costs; present any reports related to results as applicable.
Job Requirements
- Holds Bachelors degree.
- Minimum 10 years experience in similar role
- Advanced user of Microsoft Office
- English proficiency