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Job Description
- Responsible for following up with Unit Owners and convincing them about the maintenance fees, handling customer complaints, maintaining an updated database for the company clients with full detailed reports.
- Contacting Unit owners to inform them of the unpaid amounts for the maintenance fees for their units.
- Work on convincing the owners explaining the reason for these amounts and the importance of paying them.
- Listening to the customer complaints during the calls and forwarding the cases to the customer complains department.
- Following up on case by forwarded to the customer complains till the issue gets resolved.
- Personally meeting owners trying to convince them of the payments and following up their cases.
- Writing internal memos with a clear and professional way to make sure that the customers’ requests are fully fulfilled.
- Planning with the direct collecting agent and appointments for the door to door collection.
- Collecting the Maintenance fees requested from the owner to keep on providing them with the best service.
- Exchanging routine information with colleagues
- Compile and present periodic reports as requested from supervisors:
- Daily activities and customer communication report
- Creating a report including all the compound’s buildings splitting them into Paid customers, Undergoing Payments Process, Wrong Numbers and Rejected payments customers.
- Report on suggestions received by owners.
- Update company clients’ database.
Job Requirements
- Bachelor’s Degree from a relevant field of education
- 1-2 Years of Experience in a similar role
- Good Proficiency in both English and Arabic Languages (Verbal and Written)
- Maximum Age: 26
- Very good organizational skills
- Very Good interpersonal skills
- Excellent communication
- Negotiating and Persuading Talents
- Good Problem Solving Skills
- Able to interact tactfully and effectively with customers
