Telemarketer & Customer Service Agent

We are looking for an enthusiastic Telemarketer and Customer services agent to generate sales either by cold calling or answering requests in a fast-paced environment. Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will be responsible for influencing existing or potential customers to buy products or services.

Responsibilities

• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Answers customer support messages via telephone or Web promptly to enhance the customer service experience
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
• Accurately and efficiently enters customer information into company databases for mailing and billing purposes
• Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
• Contacts customers in response to correspondence or feedback
• Monitors order status to ensure that clients receive orders in a timely manner
• Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary