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Hotel Operations Agent

citybookers
Maadi, Cairo
Posted 6 years ago
62Applicants for6 open positions
  • 30Viewed
  • 4In Consideration
  • 4Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Build relationships with existing clients to understand their business needs
  • Offers face to face, Email and telephone advice to customers.
  • Keeps product and brand knowledge up to date whilst having in-depth knowledge of all destinations.
  • Follows up with clients about travel plans and make adjustments as needed
  • Handling inquiries in a professional and timely manner.
  • Responsible for flight, travel ancillaries and accommodation arrangements.
  • Effectively use hotel booking systems to secure holidays (Bed banks )
  • Coordinating with Travel Supervisor and other team members to efficiently handle complaints and refunds.
  • Ensure all data on the system and all related documentations are complete and accurate.
  • Collaborate efficiently with the direct manager.
  • Provide thorough reporting to the Management.

Job Requirements

Education:

  • Bachelor degree (preferably Hotels and Tourism)
  • Familiar with Hotel booking systems & Sabre and/or Galileo

Training Courses

  • Customer Service
  • Communication Skills

Minimum Years of Experience

  • 2 years in same field

Skills Acquired

  • Excellent computer skills (Advanced usage of MS)
  • Fluent English language
  • Excellent communication skills
  • Excellent time management

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