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Collection/Receivables Supervisor - Pharmaceutical

Multicare
New Cairo, Cairo
Posted 6 years ago
128Applicants for1 open position
  • 93Viewed
  • 0In Consideration
  • 80Not Selected
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Job Details

Experience Needed:
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Salary:
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Skills And Tools:

Job Description

About the Company:

  • Multicare Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions.
  • Multicare is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. Multicare has +17 years of prominent existence in the local market and has almost 35 products marketed and more to come through the pipelines. Multicare Egypt for Pharmaceutical Industries is the manufacturing facility of Pharmacare for Trading Agency, which located at the Industrial Zone – New Cairo and its HQ at Maadi. We are one of the fast growing Pharmaceutical Companies in the market which has strong ambition and aspiration to be one of the key players not only in Egypt but also within the region.
  • Our international alliances are effective in different countries, including Saudi Arabia, United Arab of Emirates, India and New Zealand with future aspiration to extend more business associations and affiliations in near future to further markets. Recently Multicare Poland has been launched which will be the entry port of the business to the European Union (EU).

Collection Supervisor Vacancy:

We are hiring a Collection Supervisor as per the following details:

  • Designation: Collection Supervisor
  • Location:3rd Settlement, New Cairo, Kattamia (Industrial Area), Cairo.
  • Reporting: Finance Manager
  • Grade: lF01/lF03

Job Purpose:

The Collection Supervisor will work closely with outside Collection Agencies (if any) as well as performing credit and collections for the largest and most sensitive customer accounts to ensure efficient Cash Management Cycle

A. Essential Duties and Responsibilities:

  • Supervise and coordinate activities in collecting overdue payments for charge key customers accounts
  • Review delinquent account records to determine which customers must be contacted for collection especially overdue accounts
  • Examine work for exactness, neatness, and conformance to prevailing policies and procedures
  • Coordinate, supervise, and monitor the day-to-day operations of the Collection activities to ensure internal and external service levels, production standards, and acceptable delinquency/loss levels are achieved
  • Continually look for ways to improve the performance of the Collection Team by identifying and implementing work efficiencies through process improvement techniques
  • Address and resolve escalated internal and external customer issues/disputes in a timely and accurate manner to achieve maximum satisfaction levels
  • Provide feedback to management concerning possible risks, trends, and areas for improvement
  • Create and maintain monthly reporting as well as ad-hoc reporting (including but not limited to: investor default reporting, charge offs, collection t scorecards, quality audits)
  • Work closely with the Billing/Distribution Teams to implement processes and policies that contribute to accurate invoicing
  • Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments
  • Maintain in-depth knowledge of all billing and collection regulations and makes recommendations for policy and procedure changes
  • Make evaluative judgments to solve problems based on analysis of factual information; resolves collections/receivables problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents

Job Requirements

B. Qualification/Knowledge/Experience:

Level of Education:

  • Finance/Accounting degree, post-graduate professional qualification is desired

Experience :

  • Previous experience of similar Export role is fundamental preferably at sound Pharmaceutical organization
  • This position requires the incumbent to have at least 2 years of experience in collecting, accounts receivable or a related area

Language :

  • Excellent verbal, written and interpersonal communication skills. English fluency essential

IT Literacy :

  • Professional Computer Skills
  • MS-Office applications

C. Competencies and Behaviors:

  • Good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions
  • Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel
  • Incumbent must be multitask oriented, organized, set priorities and meet deadlines and take pride in one’s work
  • Ability to work both independently and in a team environment
  • Ability to handle confidential material with discretion

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature. You'll fit right in at Multicare Egypt for Pharmaceutical Industrieswhere we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

What we offer:

  • With us, there are always opportunities to break new ground.
  • We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons.
  • We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.
  • Join us and bring your curiosity to life!
  • You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature.
  • You'll fit right in at Multicare Egypt for Pharmaceutical Industrieswhere we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

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