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Call Center Team Leader

Majorel Egypt
Maadi, Cairo
Posted 6 years ago
194Applicants for5 open positions
  • 175Viewed
  • 52In Consideration
  • 123Not Selected
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Job Details

Experience Needed:
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Job Description

  • Be in charge of running and managing the call center daily
  • Schedule and organize shift patterns for team members
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Conduct regular review of all call center agents performance and organize training sessions for underperformers
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents

Job Requirements

  • Excellent English
  • Ability to work under stress
  • High coaching and monitoring skills
  • Good Leadership skills
  • Problem Solving Skills
  • Presentation Skills
  • Very Good Analytical Skills
  • Very Good knowledge of Microsoft office
  • Experience in customer service

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