IT Help Desk
MedStar -
10th of Ramadan City, CairoPosted 6 years ago168Applicants for1 open position
- 145Viewed
- 22In Consideration
- 19Not Selected
Job Details
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Job Description
- Provide help desk support for all users (hardware, software, and peripherals).
- Troubleshoot network connectivity problems.
- Troubleshooting network ,ADSL ,Windows & Office .
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Report, resolve or escalate problems and issues using central Helpdesk.
- Assist remote support teams with activities related to site when it’s necessary.
- Assets Inventory Maintain up-to-date inventory of all IT equipment.
- Provide training for general PC skills for users (Windows, MS office or other training since required).
- Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis .
- Building reporting system and documentation (e.g templates to be filled) and providing frequent reports as requested .
- Learning new software / hardware and expanding users’ knowledge on exiting software / hardware .
- First point of contact in all computer hardware and software problems and requests.
- Educate and give orientations to users when needed on IT related issues
- Ensure smooth operations by minimizing down time.
- Ensuring effective maintenance and regular inspections of the hardware.
Job Requirements
- Bachelor degree in computer science or equivalent.
- Minimum 2 years’ experience in a similar position.
- Flexible and proactive approach to teamwork.
- Very good communication skills.
- Good learning and troubleshooting skills.
- Problem analysis and solving.
- Well planned and organized.