Job Details
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Job Description
- This position’s primary area of responsibility is to ensure team and agent level activities are aligned in order for the account to maintain Service Levels.
Job Requirements
- Bachelor degree in IT management or other related fields
- Strong excel mastering skill and reporting including macros
- Strong application usage and problem-solving skills.
- Strong attention to detail and sense of urgency
- Strong organizational and follow-through skills
- Demonstrated negotiation and rapport-building skills
- Good communication skills.
Experience Target:
- One year of experience in workforce management – Preferably.
- Scheduling software experience (IEX, InContact, Other) – Preferably.
- Call Management System experience (CMS) – Preferably.
