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IT Technical Support Specialist

CPC
6th of October, Giza
Posted 6 years ago
242Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Main Duties:

  • Provide day-to-day technical and functional expertise to end-users.( Hardware – Software – CCTV system – PBS system )
  • Specify users and user access levels for each segment of supported application(s).
  • Register and clarify received incidents and undertake an immediate effort to successfully restore a failed service as swiftly as possible in order to minimize service breaches.
  • Set up new users accounts and profiles and deal with password issues
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders
  • Test and evaluate new technology

Job Requirements

  • BSc of Computer Science
  • Minimum 2- 4 years of experience as an IT Specialist, supporting Microsoft Windows servers, Security Hardware & software , CCTV System
  • Communication Skills
  • Negotiation Skills
  • Working with People
  • Writing & Reporting
  • Planning & Organizing
  • Following Instructions &Procedures
  • Applying Expertise & technology
  • Coping with Pressures

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