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Job Description
- Confer with customers by telephone, fax and emails to obtain details of complaints and Respond to customer problems or complaints and prepare related reports.
- Confer with customers every three months (upon schedule) to get their feedback.
- Refer customers to appropriate personnel within time frame. (usually within one working day)
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken and prepare related reports.
- Update customers contacts.
- Coordinate with different departments to ensure that required reports are delivered on time.
Job Requirements
Required Knowledge and skills
- Clerical— Knowledge of administrative and clerical procedures and systems such as, managing files and records.
- Customer and Personal Service— Knowledge of principles and processes for providing customer and personal services. This includes evaluation of customer satisfaction.,
- English Language— Good Knowledge in English language
- Computers and Electronics—Good Knowledge of applications as word and Excel processing
- Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking— Talking to others to convey information effectively.
- Service Orientation— Actively looking for ways to help people.
- Education— Bachelor degree in related discipline
- Related Experience — 3-4 years’ experience in related field
