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Marketing And Customer Service Manager

Jawhara for Corrugated Cartoon
Badr City, Cairo
Posted 6 years ago
168Applicants for1 open position
  • 49Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Achieving financial goals to serve customers by forecasting requirements; preparing an annual budget and scheduling and initiating corrective action.
  • Defines customer service requirements by maintaining customer relationships;
  • Improve the results of customer service quality by examining, evaluating and re-designing processes; establishing and delivering service metrics; monitoring and analyzing results implementing changes.
  • Improve customer service management, establish relationships with strategic customers and facilitate organizational growth
  • Develop customer service management procedures, policies and standards.
  • Analyze statistics and compile reports.
  • Recruit, direct and develop customer service staff and create where they can excel through encouragement and empowerment
  • Keeping abreast of industrial developments and applying best practices in customer service management.
  • Monitor resources and use assets to achieve qualitative and quantitative objectives
  • Commitment and management of approved budget
  • Maintain orderly work processes according to priorities
  • Assist in the development and implementation of a customer service policy for an entire organization
  • Finding ways to measure customer satisfaction and improve services
  • Daily interaction with customers, answering their questions and directing them to appropriate service
  • Dealing with face-to-face inquiries with customers

Job Requirements

  • Bsc of Commerce or relevant - MBA is preferable

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