Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
We are currently looking for ADSL Technical Support Engineer:
- Troubleshooting with the customers the Logical cases.
- Troubleshooting with the customers the static subnets issues.
- Troubleshooting with the customers the basic hosting problems.
- Creating trouble ticket to document the customer complaint with the troubleshooting steps done and redirect it to CTS2 team.
- Following up with the customers after receiving the tickets from CTS2 team.
- Determine the outage and service degradations issues based on customers’ complaints analysis and escalating that to CTS2 team.
- Handling the pre-activating customers and activate their ADSL service via phone or through e-mail.
- Deliver technical service and support to end-users through phone calls and e-mail communications.
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Follow standard processes and procedures;
- Do initial steps with the customers to solve or determine the physical problems.
Company located in Nasr City
Job Requirements
Job requirements:
- We are currently looking for ADSL Technical Support Engineer with
- 1 year of experience for Internet Service Provider
- Applied candidates must be graduate from the faculty of Computer science or Communication engineering
Featured Jobs
Similar Jobs
- Network Engineer/ Network Tech...Smart Villages Development & Managment Company - Abu Rawash, Giza6 days ago