Administrative Assistant

• You will be an administrative assistant handling 2 companies (Import and Export + Travel Agency)
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Supervise administrative staff and divide responsibilities to ensure performance
• Manage agendas/travel arrangements/appointments etc. for the upper management
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data
• Track stocks of office supplies and place orders when necessary
• Submit timely reports and prepare presentations/proposals as assigned
• Assist colleagues whenever necessary

Travel Duties:

• Providing general and specific advice about different travel destinations
• Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met
• Making arrangements for transport, accommodation, tours, and activities
• Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
• Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates
• Using the computer database to research information about hotel accommodation fares and hotel ratings
• Dealing with payments
• Performing general administration tasks
• Dealing with and documenting complaints in an efficient and diplomatic manner
• Planning and advertising different promotions
• Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
• Evaluating customers’ holidays and issuing appropriate feedback forms
• Every now and then, tour operators travel abroad for research purposes
• Making presentations to travel groups
• Creating and putting up displays at trade shows