Network and Security Team Leader

Key Responsibilities:

• Provide leadership and expertise for the network infrastructure
• Supervise and lead Network Engineer
• Support, administration and installations/upgrades of network hardware and software
• Support, administration and installations of firewall hardware and software
• Troubleshooting network and firewall problems
• Contacting and dealing with external suppliers (e.g. logging support calls, working with network consultants).
• Updating documentation
• Undertake a role in network-related IT projects
• Take responsibility for the day to day operation of the team, providing overall guidance and supervision
• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
• Maintenance –managing routines, obsolescence, contracts, suppliers, service providers
• Provisioning – meeting SLA on new provisions,
• Service Restoration - meeting SLA on services
• Capacity management – managing utilization of assets
• To develop the team and work with other departments in Zen to achieve common business goals
• To act as an escalation point for customer problems and questions via telephone, e-mail and face to face
• To be escalation contact for service issues, out of hours
• Ensuring the right environment is in place so that staff are effectively mentored, developed and trained
• Develop and own the processes and procedures used by the team, based on best practice for the industry
• Develop documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team
• Organize and prioritize workload
• Lead internal projects to improve service
• Communicate with suppliers and service providers on behalf of the company
• Conduct team reviews and be responsible for personal and career development of team members