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Job Description
- The Client Relations Officer is responsible to support the Account Managers in all activities related to ensuring a smooth client relationship.
- This role is integral to help the unit acquire and sustain clients and achieve sales and profitability objectives. Additionally, the Client Relations Officer acts as the bridge between Business Development – Client Relations unit and the other business units within our Company.
- The position reports to the Head of Business Development & Client Relations.
- The position also requires to coordinate closely with various entities internally and externally.
- Supports account managers in all client relation activities.
- Generates data and periodic reports, such as consolidated account forecast, performance report, market activity report, etc., to assist the client relations team.
- Understands and clearly articulates The Company's value proposition.
- Possess or develops an in-depth subject matter knowledge of all The organization offerings.
- Visits Clients as recommended by the Account Managers and deliver product demonstrations under their guidance.
- Acts as a liaison between the Business Development – Client Relations and the other Business Units to cater to customer needs in a timely and effective manner.
- Remains knowledgeable of market and industry trends, competitors, and leading customer strategies.
- Aggregates and documents product and service request to assist each Account Manager; maintain accurate record-keeping.
- Participates in some marketing activities, predominantly development of PowerPoint presentations, and other ad-hoc requests.
- Coordinates with logistics and other support functions as necessary.
- Delivers on tasks/responsibilities assigned by account managers for specific client needs.
Job Requirements
- Bachelor’s Degree; Pharmacy/ Medicine/ Dentistry
- background preferred.
- 2+ years’ of relevant experience in TPA, BPO or hospital, medical centers with added advantage with some knowledge of insurance, processes, practices and negotiations.
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
