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Job Description
- Provide technical advice for junior engineers during Enterprise customers support cycles
- Perform professional level of troubleshooting during support cycle from physical layer to routing layer on both customer and Orange network equipment such as (Cisco and Juniper routers, Alcatel DSLAMs, others) to solve any corporate customer’s technical problems
- Handle Customer Premises Equipment (CPE) configuration such as (Routers, modems, firewalls, Switches, voice gateways and wireless equipment)
- Handover the daily operations from Core team to ensure the service availability and performance after operations and give the confirmation.
- Install, maintain and support British Telecom and Sing Tel nodes in EGYPT as well as their multinational customers connected to these nodes
- Visit Enterprise customers if needed to troubleshoot a problem
- Escalate any critical technical problems during support cycles to the team Leader to help and recommend solutions
- Coordinate with Network Teams to change/replace up and running Enterprise customers configuration/hardware due to network topology/technology change
- Handle WI-MAX support for Enterprise customers
- Prepare and run lab tests for any new features or equipment under supervision of the team leader to ensure there is no technical issues before install them at customer site
Job Requirements
- BSc in Communication Engineering or Computer Science
- CCNA , CCIP , JNCIA
- Very Good written & spoken English
- Very Good Communication
- Problem solving & negotiations skills