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IT Help Desk

AM Group
Giza, Egypt
Posted 6 years ago
152Applicants for1 open position
  • 42Viewed
  • 10In Consideration
  • 20Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Act as first line support for end users & apply IT standards.
  • Install, modify, and repair computer hardware and software.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Customer service orientation.
  • Document internal procedures.

Job Requirements

  • Bachelor’s Degree in Information Systems, Communications or related field
  • Experience 0-1
  • Advanced troubleshooting and multi-tasking skills
  • Problem-solving skill
  • BS degree in Information Technology, Computer Science or equivalent
  • Flexible and dynamic person
  • Basic knowledge for network and system fundamentals

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