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Job Description
- Supports agents’ in answering customers’ technical inquiries.
- Ensures booking & payment have already taken place accurately by the client through bank transfer.
- Handles queues’ processing, booking exporting, etc… with accuracy to provide service on time.
- Handles all re-issuing & re-fund process using the ticketing system to ensure customer satisfaction.
- Manages and handles call center advisors administrative needs to guarantee internal customer satisfaction.
- Monitors team performance through observation & coaching to guarantee optimum performance.
Job Requirements
- Previous experience in Airline/Aviation is preferable
- Minimum 2 years experience as a team leader in a multinational call center environment
- Fluent in English
- Presentable
- High communication skills
- High commitment and sense of urgency
- Business Awareness
- Previous experience of driving performance and achieving KPIs
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