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Call Center Team Leader

citybookers
Cairo, Egypt
Posted 6 years ago
197Applicants for1 open position
  • 171Viewed
  • 38In Consideration
  • 13Not Selected
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Job Details

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Job Description

  • Supports agents’ in answering customers’ technical inquiries.
  • Ensures booking & payment have already taken place accurately by the client through bank transfer.
  • Handles queues’ processing, booking exporting, etc… with accuracy to provide service on time.
  • Handles all re-issuing & re-fund process using the ticketing system to ensure customer satisfaction.
  • Manages and handles call center advisors administrative needs to guarantee internal customer satisfaction.
  • Monitors team performance through observation & coaching to guarantee optimum performance.

Job Requirements

  • Previous experience in Airline/Aviation is preferable
  • Minimum 2 years experience as a team leader in a multinational call center environment
  • Fluent in English
  • Presentable
  • High communication skills
  • High commitment and sense of urgency
  • Business Awareness
  • Previous experience of driving performance and achieving KPIs

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