Customer Success Manager
Zyda -
Maadi, CairoPosted 6 years ago237Applicants for1 open position
- 24Viewed
- 16In Consideration
- 4Not Selected
Job Details
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Job Description
About the Position:
As our Customer Success Manager, you will be responsible for nurturing all clients throughout their lifecycle from onboarding to launch to maintenance and success. You will also act as a specialized marketing consultant and account manager.
Specifically, through outbound and inbound phone and email communications, you will consult on marketing, best practices, and upsell Zyda’s products to increase client performance and company Monthly Recurring Revenue (MRR).
- Develop strong customer relationships.
- Nurturing a full portfolio of newly-launched clients and be able to resell the value of Zyda throughout the clients' life cycle.
- Strategize your client outreach to meet weekly/monthly sales and client health goals.
- Recognize potential red flags before they occur with the use of your dashboard, and help to prevent churn by proactively reaching out to assist lower performing clients.
Job Requirements
You Should Apply If:
- You have experience in client services, account management, sales, and marketing.
- You're independent, organized, and flexible to change.
- You have Strong verbal and written communication skills
- You have a can-do attitude and the desire to go above and beyond in their client interactions to positively impact performance numbers, suggest appropriate upsells, and represent the Zyda brand.
