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Job Description
Role of a CSE NGDS (Voice - Arabic) is to answer calls from Cleartrip or its affiliates (B2C Customers) and assist them with queries pertaining to their Air, Hotel and Local bookings.
- Receive inbound calls for International & Domestic Air, Hotel and Local booking enquiries from customers
- Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
- Assist customers with the Cancellation, Baggage allowance, Meal/Seat blocking, Booking status, Payment status, Involuntary Schedule change and all other general enquiries pertaining to Air, Hotel and Local bookings.
- Document all calls with regards to participant inquires accurately using Salesforce CRM and Cleartrip Proprietary tool.
- Follow up (Call and Email) with customers in case of pending / escalated issues.
- Provide end-to-end support when it comes to Involuntary Flight Schedule change.
- Communicate clearly and effectively with customers
- Deliver Outstanding Customer Experience to each and every Customer who has called in
Job Requirements
- Excellent communication skills
- Excellent English.
- Excellent user of Microsoft Office especially in Excel.
- Minimum 1 year experience in customer care
- Graduates only.
