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Job Description
- Plan, develop and implement strategy for staff and training department.
- Meet with clients to assess satisfaction with curriculum and training delivery.
- Determine training needs based on business objectives and individual development requirements for the site.
- Design and evaluate training and training alternatives by monitoring, measuring and reporting on staff training and development plans and achievements within agreed formats and timescales.
- Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development, and to ensure they are fully informed of staff training and development objectives, purposes and achievements.
- Maintain awareness and knowledge of contemporary staff training and development theory and methods and provide suitable interpretation to directors, managers and staff within the organization.
- Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.
- Other duties as assigned
Job Requirements
- Minimum proven 3 years training experience
- Minimum 2 years managerial experience
- TOT certified
- Leadership skills
- Ability to plan, multi-task and manage time effectively
- Excellent management and critical thinking skills.
