IT Manager

JOB SUMMARY

• Is responsible for the provision of a range of IT services and network support.
• This includes ensuring maximum network availability and the security of all hardware, applications and data.
• The information infrastructure of Petromin covers 2 servers, the main business applications and ‘add-ons’, and others such as Exchange, Oracle, ERP, purchased and tailored applications. The network consists of servers, routers, firewalls, UPS, power generators and backup systems for all applications.

PRINCIPAL RESPONSIBILITIES

Management of People

• Manages the activities of the IT Department.

Implementation of Service Level Agreements (SLAs)

• Establishes the needs of all of the divisions / departments, develops service level agreements (SLAs) and obtains approval of such agreements.
• Monitors responses to service requests, ensures the agreed up time agreements are achieved / exceeded.
• Discusses results on a quarterly basis.
• Will intervene occasionally for the resolution of complaints as required.

System and Service Upgrades

• Manages the upgrading of systems and services which are driven by business needs, technology and / or obsolescence.
• Manages the review of needs, controls the establishment of projects and project teams including the review and approval of business case scenarios.
• Obtains CAPEX expenditure approval.
• Manages and ensures the ongoing progress and completion of approved projects, including system testing and handover.

Cost Management

• Monitors and controls expenditure against budgets.
• Receives requests for expenditure from his team for unapproved services. Signs all invoices for payment (single signer for OPEX).

IT Inventory Management

• Manages the IT inventory of assets (asset registry) in place, and the storage of spare parts in the department’s warehouse.
• Plans asset replacement in accordance with company policies.
• Is responsible for the purchase of all IT hardware and accessories for the company.
• Develops and enforces standards.

Technology Awareness

• Maintains an up to date awareness of IT and associated technologies in order to enhance performance.
• This is done through site visits to current users, carrying out research, attending seminars and network participation.
• Presents proposals to senior management for new hardware, for systems upgrades.
• Presents a business case in support of these recommendations and obtains feedback / approval.

IT Policies and Procedures

• Develops and ensures the effective implementation of IT policies and procedures throughout Petromin.
• Reviews and updates policies as required.