Network Engineer VoIP

Partner & More -
Erbil, IraqPosted 6 years ago

30Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Engineer, design, and maintain a complex enterprise deployment of Cisco phone technology.
Design and maintain an expanding call center infrastructure at the university.
Provide ongoing operational support and troubleshooting of production networking issues, with a strong emphasis on VoIP.
Both day-to-day operations and project work pertaining to our Cisco telephone solution.
Continued validation and improvement of system performance, quality, and reliability.
Provide Level-3 training and technical support for the University Service Desk.

Knowledge of networking protocols and networking theory, with hands on networking experience in a complex enterprise environment.
Hands on work with Cisco routers and switches, including configuration and deployment.
Ability to work on weekends, early mornings and evenings, as needed.
Experience with call analysis tools, monitoring tools, and work with Call Detail Records.
Experience with network management and monitoring tools.
Strong, up-to-date experience with all major Cisco telephone applications, including Call Manager, Unity, Emergency Responder.
Technical experience managing Call Center applications, including scripting, call routing, and reporting. Strong knowledge of Cisco Contact Center needed.
Deep understanding of VoIP call flow and routing.
Ability to install both major and minor upgrades to telephony infrastructure.
Excellent understanding of the technical relationship between networking architecture, VoIP system architecture, and third-party telephony carriers.
Experience with SIP and hands on knowledge of Cisco CUBE routers.
Demonstrated expertise in analyzing and solving complex technical problems.