Job Details
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Job Description
We're running an Online Hiring Tournament this Saturday to hire Salesforce Software Engineering Managers ($100K/yr).
- This event will include testing. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
You can see more details about this role here:
https://salesforcesoftwareengineeringmanager.eventbrite.com?aff=geoAnnWuzzuf
Salesforce Software Engineering Manager will support and be responsible for client delivery, proposals, new business opportunities, and knowledge management.
- This includes but is not limited to new product launches, hardware/software updates, major deployments, etc. Responsibilities will include facilitating cross-functional groups, assisting teams with issue resolution/decision making, and the creating/analyzing/maintaining of project work plans. Also, the communicating of project status, identifying project process improvements, assessing project value/probability of success and coordinating training are the key components of this position.
EXPECTATIONS:
Analysis and Solution Definition:
- Coordination, implementation and delivery of selected projects systematically initiated within Marketing Services.
- Keeping abreast of current technology; participating in professional organizations.
- Meeting with all Project Leaders to discuss strategy for integration of project systems, databases, or application modules to improve operational performance and consistency of documentation across Crossover affiliates.
- Work with internal functional experts, suppliers, and consultants on various teams to develop and communicate programs.
- Support the communication effort required to implement technology enhancements effectively.
Project Execution
- Ensures that projects remain on schedule and within budget.
- Ensures projects are completed according to plan.
- Remains aware of any potential problems and works to mitigate any risks.
- Monitors project deliverables and progress through continuous feedback of project members.
- Prepares reports on project progress and problems.
Salesforce Support
- Leads Salesforce support team members, evaluates work results and provides required guidance.
- Establishes best practices processes for the entire Support process.
- Manages processing (including working tickets) of incoming tickets/calls/chats to Support team to ensure courteous, timely, and effective resolution of end-user issues.
- Proactively solves problems and provides timely resolution to ensure minimal impact on employee satisfaction.
- Performs project tasks independently, and directs the efforts of others.
- Reviews deliverables to ensure accuracy and overall quality.
- Coaches and mentors junior staff.
- Follows up with customers to identify areas for improvement.
- Improves customer support by responding to queries and handling complaints.
- Monitors and documents employee performance results.
- Bring new ideas to the table for processes for efficiency improvements.
Job Requirements
- Bachelor’s Degree in Computer Science, Electrical Engineering, or Computer Engineering.
- At least 5 years of Salesforce.com platform experience
- Proven managerial experience in leading a team of more than 20 heads
- Salesforce.com certification required.
- Project Management methodology knowledge.
- CRM knowledge.
- Strong customer service orientation;
- Must have good Presentation, Negotiation, Influencing skills
- Rigorous
- Selling skills
- Teamwork
- Empathy
- A true “roll up the sleeves and get it done” working approach
- Demonstrated success as a problem solver, result-oriented, self-starter
- Comfortable “working virtually” with teammates and customers around the world. We do a lot of Skype and video conferencing
- Good proficiency in the English language.
