Operations Support Specialist
gtbeds -
Zamalek, CairoPosted 6 years ago43Applicants for1 open position
- 31Viewed
- 5In Consideration
- 26Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Junior Operations Support
Location: Cairo
- Acknowledge Agents mails and report to Team leader and/or Operation Manager.
- Receiving Agents Special requests and contact the supplier to fulfill it.
- Manual Booking Amendments through hotels or online systems.
- Updating our direct contract bookings with the confirmation numbers.
- Following up with our on-request booking through the system admin user and make sure to update it as per the supplier.
- Cross selling to Agent by offering alternative properties in case we ran out of availability on the requested properties.
- Provide information to Agents concerning local and International tours, travel routes, accommodation, local custom, and travel regulations.
- Handling offline requests and create bookings through admin user accordingly.
- Confirm bookings and notify agents.
- Following up and coordinating with contracting department and Data Entry team in case of rate issues.
- Handling Agents complains
- Coordinating with accounting department in case of system suspension
- Assist Agents with Amendments for their existing bookings whether through Hotel direct or one of our suppliers
- Handling night emergencies by international telephone line on rotation basis
Job Requirements
- Night Shift from 14:00 to 22:00
- Outgoing Experience
- Fluent English speaking and writing
- Preferably male
- Negotiation skills with suppliers.
- Communication skills both verbal and written
- Excellent people manager, open to direction and Collaborative work style and commitment to get the job done
- Ability to challenge and debate issues of importance to the organization.
- Ability to look at situations from several points of view
- Delegate responsibilities effectively
- High comfort level working in a stressful environment
- Able to work as part of a team
- Last minute problem Solving ability.