IT Help Desk Admin

OPEX Egypt - Nasr City, Cairo

84
Applicants for
1 open position
68
Seen
1
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyze common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems.
Job Requirements
  • BSc/BA in IT, Computer Science or relevant field.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills
  • Customer-oriented and cool-tempered.

About this Company

OPEX is offering a whole new level of advanced delivery services, bringing the most advanced technology through cutting-edge solutions that enable us to deliver more than just on-time shipments to our customers
A web-based, comprehensive account management solution that... (More)

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