Confirms welcoming customers and treating them in a friendly manner, following standards.
Handling customer complains properly as per standards, and report any significant cases immediately to the direct manager.
Confirms promoting current and new items following the suggestive selling procedures, that guarantees a complete customer experience.
Conducts performance appraisal and development plans.
Achieves financial objectives by preparing the annual budget, analyzing variances and initiating corrective actions.
Maintains the stability and the brand reputation by complying with legal requirements.
Reviews the monthly P&L and set with the area manager the business action plan and follow up on its implementation.
Maintains inventory level within an optimum level, prevent N.A. or overstocking.
Conducts spot checks and confirm cash installment as per company policy.
Confirms raw material monthly review accuracy and consider corrective actions for any deviations.
Reviews the monthly audits' results and generate action plans with the area manager and follow up implementation.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Apply the shift program accurately and develop supporting action plans.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to crew members to ensure excellent performance.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Recognize and reinforce individual and team accomplishment with the store management team.
Following the cash handling procedures, including opening, closing and cash installment.
Maintains a regular and consistent attendance and punctuality Complies to food safety standards, sanitation and hygiene practices Maintains a proper personal hygiene and grooming for all staff members.
Attending and passing the training and certification courses and requisites.
Contributes to a positive team environment.
Maintains a clean and organized work area .
Assists with new staff training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.