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Logistics Customer Services Specialist - Sap User

Premier Services and Recruitment
Nasr City, Cairo
Posted 4 years ago
304Applicants for1 open position
  • 36Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Perform complete order to cash process for customers in Egypt and neighbor countries
  • Demonstrate a clear understanding of order-to-cash business processes, support the CS Manager to make critical decisions that support strategic plans and tactical objectives for the customer service team.
  • Identify and implement processes, establish and monitor key performance indicators that foster swift and efficient order processing in Egypt and the region
  • Provide sales support to designated countries: accept orders, check and process the order in SAP, Help to ensure the optimization of SAP processes in MEA.
  • Clarification of all questions related to processing orders, handling changes in orders, and independently carrying out all the necessary phone calls and correspondence.
  • Checking contract documents and customer orders (product, specification, price, payment and delivery conditions, delivery date, and packaging).
  • Updating customer-related and material-related master data in SAP (conditions, product/quality data (specification and message determination), packaging data, consignees, shippers, representatives, etc.)
  • Preparation of L/C compliant documents based on the credit transactions, invoicing, monitoring of funds transfer for outstanding receivables
  • Initiation of returns and credit/debit memos, contacting the customer for the return of reusable packaging
  • Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant

Job Requirements

  • At least 5 years of work experience in Logistics customer service/order processing. the first experience as a team manager is an asset.
  • Prior SAP experience in order-processing is a must.
  • Sound knowledge in logistics and shipping & familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system, etc.
  • Experience in processing Middle East import shipments is preferred.
  • Basic knowledge of Financing, Credit Management, and Global Trade Services will be advantageous

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