Job Details
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Job Description
Job Purpose:
Build positive productive relationships with clients for business growth; resolve any issues that arise to ensure customers are satisfied with our services; grasp customer needs and finds ways to fulfill them
An outgoing and customer service oriented relationship manager to join our organization and work with our clients.
Key Responsibilities:
- Maintain good relationships with clients so that the business can maximize the value of those relationships
- Identify key contacts at a potential client to establish and foster a relationship with them
- Participate in one-on-one meetings with clients to explain services in an effort to guide their choices
- Understand the problems and challenges of clients and identify ways the business could better address those needs
- Grow the business by identifying new sales and business development opportunities
- Schedule regular meetings, teleconferences, and visit client offices to strengthen the relationships
- Create plans and collaborate with internal teams to address client’s business needs
- Advise clients on creating profitable processes
- Act as a point of contact for complaints and escalate issues as appropriate and address client concerns promptly and professionally
Job Requirements
Professional Experience:
- 3-6 years of overall business expertise
- Proven experience in the clients Relations Management
- Strong background in contact center industry
Functional Level:
- Knowledge of relationship management best practices.
- Ability to develop sales plans.
- Devotion to high-quality customer service.
- Understanding the market and the dynamics of competition.
- Understanding the commercial realities affecting the organization.
- Good analytical and research abilities.
Business Level:
- Knowledge of the company statement of direction
- Knowledge of internal policies and procedures
- Knowledge of company culture and values
- Skills to understand the value-added contribution of the company in relation to its competitors
Interpersonal Level:
- Communication Skills
- Conflict management skills
Influencing skills
- Decision-making skills
- Analytical skills
- Negotiation skills
- Presentation Skills
