Key Account Manager

Raya Contact Center - Cairo

Applicants for
1 open position
Experience Needed:
3 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
About the Job

Job Purpose:
Build positive productive relationships with clients for business growth; resolve any issues that arise to ensure customers are satisfied with our services; grasp customer needs and finds ways to fulfill them
An outgoing and customer service oriented relationship manager to join our organization and work with our clients.
Key Responsibilities:

  • Maintain good relationships with clients so that the business can maximize the value of those relationships
  • Identify key contacts at a potential client to establish and foster a relationship with them
  • Participate in one-on-one meetings with clients to explain services in an effort to guide their choices
  • Understand the problems and challenges of clients and identify ways the business could better address those needs
  • Grow the business by identifying new sales and business development opportunities
  • Schedule regular meetings, teleconferences, and visit client offices to strengthen the relationships
  • Create plans and collaborate with internal teams to address client’s business needs
  • Advise clients on creating profitable processes
  • Act as a point of contact for complaints and escalate issues as appropriate and address client concerns promptly and professionally
Job Requirements

Professional Experience:

  • 3-6 years of overall business expertise
  • Proven experience in the clients Relations Management
  • Strong background in contact center industry

Functional Level:

  • Knowledge of relationship management best practices.
  • Ability to develop sales plans.
  • Devotion to high-quality customer service.
  • Understanding the market and the dynamics of competition.
  • Understanding the commercial realities affecting the organization.
  • Good analytical and research abilities.

Business Level:

  • Knowledge of the company statement of direction
  • Knowledge of internal policies and procedures
  • Knowledge of company culture and values
  • Skills to understand the value-added contribution of the company in relation to its competitors

Interpersonal Level:

  • Communication Skills
  • Conflict management skills

Influencing skills

  • Decision-making skills
  • Analytical skills
  • Negotiation skills
  • Presentation Skills
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

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