Key Account Manager

Raya Contact Center - Cairo

164
Applicants for
1 open position
1
Seen
Experience Needed:
3 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job

Job Purpose:
Build positive productive relationships with clients for business growth; resolve any issues that arise to ensure customers are satisfied with our services; grasp customer needs and finds ways to fulfill them
An outgoing and customer service oriented relationship manager to join our organization and work with our clients.
Key Responsibilities:

  • Maintain good relationships with clients so that the business can maximize the value of those relationships
  • Identify key contacts at a potential client to establish and foster a relationship with them
  • Participate in one-on-one meetings with clients to explain services in an effort to guide their choices
  • Understand the problems and challenges of clients and identify ways the business could better address those needs
  • Grow the business by identifying new sales and business development opportunities
  • Schedule regular meetings, teleconferences, and visit client offices to strengthen the relationships
  • Create plans and collaborate with internal teams to address client’s business needs
  • Advise clients on creating profitable processes
  • Act as a point of contact for complaints and escalate issues as appropriate and address client concerns promptly and professionally
Job Requirements

Professional Experience:

  • 3-6 years of overall business expertise
  • Proven experience in the clients Relations Management
  • Strong background in contact center industry

Functional Level:

  • Knowledge of relationship management best practices.
  • Ability to develop sales plans.
  • Devotion to high-quality customer service.
  • Understanding the market and the dynamics of competition.
  • Understanding the commercial realities affecting the organization.
  • Good analytical and research abilities.

Business Level:

  • Knowledge of the company statement of direction
  • Knowledge of internal policies and procedures
  • Knowledge of company culture and values
  • Skills to understand the value-added contribution of the company in relation to its competitors

Interpersonal Level:

  • Communication Skills
  • Conflict management skills

Influencing skills

  • Decision-making skills
  • Analytical skills
  • Negotiation skills
  • Presentation Skills
About this Company

Headquartered in Cairo, Egypt, yet unrepressed to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in the... (More)

See all Careers and Jobs at Raya Contact Center
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