Customer Support Advisor - English

Edfa3ly - Sheraton, Cairo

Applicants for
7 open positions
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
7 open positions
About the Job
  • Act as a front-line interface with customers of Edfa3ly in Egypt and abroad.
  • The role involves responding to customers through all the customer interaction channels as per your distribution and resolving their inquiries. (Phone, email, Live chat or social media.)
  • Own and manage the client relationship: resolving customer queries efficiently and effectively.
  • Ensure service level agreements are met and maintained by following up and communicating company policy correctly.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Communicate positively with all involved parties in order to facilitate the customer's reception of the expected service & purchased orders.
  • Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
  • Implement high-quality standards of Customer Service for customers through maintaining your set KPIs.
  • Apply FCR concept for all customers’ inquiries.
  • Maintain professional work relationships with colleagues.
  • Keep records of customer interactions, process customer accounts, and file documents
Job Requirements
  • University Graduates.
  • Fresh graduate or experienced are welcome to apply.
  • Excellent English (written & spoken)
  • In-depth knowledge of performance metrics (KPIs)
  • Flexible with shift basis (9 hours rotational shifts 5 days a week and 2 days off).
  • CRM experience is a plus
  • Excellent PC skills
  • Good Communication and Handling Skills.
  • Decision-making skills
About this Company

Edfa3ly is an automated personal shopper service which allows the customers to know pre-ordering the exact cost for any product worldwide to be shipped to their door step and pay using their local payment methods currently delivering to the middle east.

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