Call Center Representative

Allianz - Dokki, Giza

Applicants for
3 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
3 open positions
About the Job

Main Duties:

  • Receive all customers phone queries, requests or complaints from all the distribution channels.
  • Identify the clients’ requests, queries and complaints together with accurate recording on the relevant workflow system.
  • Handle clients queries or requests and coordinating with the relevant departments as needed in order to proceed with their requests.
  • Upon receiving the client's desire to cancel the policy, communicate with the clients to retain them and save the business.
  • Provide the clients with all the requested documents and letters in accordance with the CSC responsibilities as well as any written feedback regarding queries and complaints.
  • Maintain close follow up on all client requests ensuring prompt and regular feedback as required.
  • Keep up to date knowledge about the company’s policies and procedures that affects responsibility implementation.
  • Assures the clients updating data on the database to facilitate future communication.
  • Handle and follow upon any assigned project and commit with the set deadline.
Job Requirements
  • From 0 to 2 Years of experience in Customer service
  • A good command for using Microsoft office especially Word, Excel & PowerPoint as well as Microsoft Outlook.
  • Good Command of Writing & Speaking English.
  • Experience in Call Center is an asset.
About this Company

Allianz Egypt, comprising of “Allianz Life Assurance Company – Egypt” and “Allianz Insurance Company – Egypt”, have a long and successful track record in the Egyptian Insurance market, providing comprehensive and integrated insurance services to business partners and... (More)

Industry: Insurance
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