Customer Service Representative - Universal Desk
Allianz -
New Cairo, CairoPosted 6 years ago266Applicants for1 open position
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Job Details
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Job Description
- Handles all walk in customers from all the distribution channels , issues payment,investment and tax letters requested by customers and assists them with the settlement of due premiums.
- Supports and finalizes all the simple requests of life policies on the same day
- Provides any service for any customer's query , requests and complaints following process and agreed SLA.
- Collects and receives notifications and follow procedures till finalization.
- Issues P&C products as per agreed criterias and renew policies within authority limits.
- Replies to all kind of complaints or requests if required.
- Follows up on all client requests to guarantee prompt and regular feedback as required
Job Requirements
- 0-2 Years of experience.
- Experience in customer service is an asset.
- University degree
- Microsoft office.
- Fluent in both English and Arabic.
- Insurance experience in both life & P&C
