Assistant Claims Assessor

Main Duties:

• Ensuring fairness, effectiveness and promptness in claims processing, complete documentation and files as well as adherence to standards and procedures.
• Assessing the validity of claims according to product type and associated policy terms and conditions
• Handle enquiries from policy holders and brokers and maintain excellent levels of customer service according to stipulated service level agreement
• Accepting claims within authority limits and referring to the Motor Claims Manager in all claims in excess of authority limits, ensuring maximum fairness in claims assessment
• Ensuring effective follow-up on documents and data required to maintain accurate reserves and finalize outstanding claims within acceptable TAT
• Ensuring continuous self-development to keep up to date with the knowledge needed for effective performance. Keeping up to date with company’s standards, policies,
• Promote compliance with best practice for all aspect of claims assessment including salvage handing and follow up on legal cases as required
• Promote high standards of file maintenance