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Customer Service Representative - VOX Cinemas (Alexandria)

MAJID AL FUTTAIM
Alexandria, Egypt
Posted 6 years ago
315Applicants for5 open positions
  • 38Viewed
  • 48In Consideration
  • 196Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • To perform duties required in all departments at a consistently high service level whilst working within guidelines of MAF Cinema's policies and procedures.

Service:

  • Follow MAF Cinema’s Service Steps to deliver a consistently high level of service to all guests.
  • Extend courteous departures as guests leave the restaurant
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
  • Implement the MAF service steps.
  • Be familiar with the operation of Vista system and manual system procedures.

Team:

  • Respect all fellow team members and treat as equals.
  • Always provide assistance to others where possible regardless of which department is listed on the roster.

Health & Safety:

  • Adhere to policies & procedures listed in MAF Cinema's health and safety management program to ensure a safe environment for guest, colleagues, and self.

Food Hygiene & Handling:

  • Follow food hygiene policies to ensure all food & beverage served to MAF Cinemas guests is safe and free of contamination

Suggestive Selling & Up-selling:

  • Utilize suggestive selling and up-selling skills in all areas of the cinemas to maximize each transaction.

Cash Handling:

  • Adhere the MAF Cinema’s cash handling policies to ensure all guests receive the correct change and minimize under/overs for each and every shift.

Job Requirements

  • Previous F&B/Customer Service/Retail experience preferred.
  • Physically fit to perform required duties.
  • Able to read/write in English.
  • Be available to work night shifts, and on weekends and public holidays as per the roster.

Minimum Qualifications/education

  • Bachelors Degree

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