- Experience Needed:
- 0 to 2 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
About the Job
- Handle daily report with all the cancellation requests & B&C Suspension customers and the customers inquiries for the cancellation process by calling the customers to check the reason of their requests.
- Determine the customers problems and work on fixing these problems after convincing the customers.
- Follow the customers complaints with the responsible departments to get the problem solved within the period we agreed on.
- Verify the quality of the service upon the customer confirmation and ensure customer satisfaction and willingness for continuing the service with the company.
- Compensate the customers using the appropriate compensation tool if needed depending on the kind of problem the customer is facing.
- Work on delivering a good image for our company in case we fail to convince the customer to give us the chance to solve his problem.
- Update all the steps we passed through while handling the customer problem on the CRM system.
- Handle any addition task assigned by the direct manager.
- Handle all emails received.
0 to 2 years
Bachelor's Degree at least
About this Company
At Orange we have one priority: provide an incomparable experience!
See all Careers and Jobs at Orange Egypt
With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily...