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Job Description
- Handle daily report with all the cancellation requests & B&C Suspension customers and the customers inquiries for the cancellation process by calling the customers to check the reason of their requests.
- Determine the customers problems and work on fixing these problems after convincing the customers.
- Follow the customers complaints with the responsible departments to get the problem solved within the period we agreed on.
- Verify the quality of the service upon the customer confirmation and ensure customer satisfaction and willingness for continuing the service with the company.
- Compensate the customers using the appropriate compensation tool if needed depending on the kind of problem the customer is facing.
- Work on delivering a good image for our company in case we fail to convince the customer to give us the chance to solve his problem.
- Update all the steps we passed through while handling the customer problem on the CRM system.
- Handle any addition task assigned by the direct manager.
- Handle all emails received.
Job Requirements
- Bachelor degree from a reputable university
- 0 - 2 Years of Experience
- Good English both spoken and written
- Good computer skills
- Very good communication skills.