Loyalty & Retention Contractor

Orange Egypt - 6th Of October, Giza

70
Applicants for
1 open position
58
Seen
2
Shortlisted
21
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Handle daily report with all the cancellation requests & B&C Suspension customers and the customers inquiries for the cancellation process by calling the customers to check the reason of their requests.
  • Determine the customers problems and work on fixing these problems after convincing the customers.
  • Follow the customers complaints with the responsible departments to get the problem solved within the period we agreed on.
  • Verify the quality of the service upon the customer confirmation and ensure customer satisfaction and willingness for continuing the service with the company.
  • Compensate the customers using the appropriate compensation tool if needed depending on the kind of problem the customer is facing.
  • Work on delivering a good image for our company in case we fail to convince the customer to give us the chance to solve his problem.
  • Update all the steps we passed through while handling the customer problem on the CRM system.
  • Handle any addition task assigned by the direct manager.
  • Handle all emails received.
Job Requirements
  • Bachelor degree from a reputable university
  • 0 - 2 Years of Experience
  • Good English both spoken and written
  • Good computer skills
  • Very good communication skills.
About this Company

At Orange we have one priority: provide an incomparable experience!

With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily... (More)

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