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Job Description
- Plan, organize coordinate and direct training and educational activities at management, professional and supervisory levels.
- Consult with Managers to determine training needs and schedule arrangements, training policies, and procedures.
- Research, select and organize training courses;
- procure test books, manuals and other training materials and equipment.
- Conduct training sessions and obtain the services and assistance of training specialists when courses and training procedures are of a specialized or advanced nature.
- Develops, writes and coordinates training manuals working with specialists for specific details.
- The training manuals should include course content, visual charts, videotapes, slides, etc.
- Types initial and/or final drafts of manuals.
- Prepares training videotapes and/or films and maintains library of video and film training aids.
- Schedules training sessions within individual training programs ensuring facility setup, audiovisual setup and employee notification.
- Conduct continuous research studies on new course materials and training procedures to develop and improve existing training data and methods.
- Participate in analysis studies with managers to evaluate and determine the effectiveness of the training programs.
- Responsible for the department’s record systems, files and training materials inventory; prepare periodic reports and summaries to keep Management apprised of training activities and results.
- Introduces topic specialists at the start of training sessions and provides courses that stimulate and motivate attendees.
- Develops a means of measuring the effectiveness of divisional training programs through testing, etc.
- Perform Job Analysis to confirm current and future training needs.
- Survey the staff to determine which competencies require more training.
- Analyze the feedback from the surveys to dictate training needs.
- Develop presentations to present training ideas to the Management team.
- Determine the format of training (e.g. workshop, online, interactive virtual classroom).
- Pilot trainings on small groups of employees and collect feedback.
- Work with training team to launch training programs.
- Provide interactive workshops that teach employees about new concepts.
- Work with software developers to design online trainings.
- Update knowledge database to provide employees access to solutions 24 hours a day.
Job Requirements
- Have min experience at Hospitality / Hotels career
- The age from 30 to 45 years
- Fluent in English
- Ability to manage a large training and development team
- Excellent management and critical thinking skills
- A proven track record of executing successful training programs
