Technical Support Specialist

Smart Home Technology - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
1 open position
Males Preferred
Travel Frequency:
Minimal travel
About the Job

We are looking for a Technical support specialist oriented to provide a technical support to our customers in an efficient and accurate manner.

Our product is a Virtual Shopping Assistance SaaS platform that is built for online merchants of any size and powered by an advanced AI technology. At our goal is to take the experience of online shopping to a whole different level. To learn more, please visit our website

You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.


  • Walk customers through the process of installing the software on their machines and starting up the program for the first time
  • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
  • Send technical documentation to customers who have lost or misplaced theirs
  • Refer difficult cases to a senior analyst or support tech
  • Assume remote control over customers’ computers when necessary to resolve problems
  • Make hardware recommendations for customers whose machines cannot support the software
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Update customer data and produce activity reports
Job Requirements
  • Proven working experience in providing help desk support
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced Troubleshooting Networking, Windows,Android issues and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent
  • Excellent written and verbal communications skills.
  • Proficiency in English
  • Strong organizational skills with the ability
  • Very Good knowledge of MS Office
About this Company

At our goal is to take the experience of online shopping to a whole different level

Our product is virtual shopping assistance SaaS platform powered by conversational AI. With online merchants will have new customer-centric ways to... (More)

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