Quality Assurance Specialist (Offshore)

ECCO - Maadi, Cairo

119
Applicants for
1 open position
113
Seen
16
Shortlisted
93
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job
  • Manage and communicate the monitoring sample size.
  • Audit the quality specialists team members’ monitoring process.
  • Audit the operations team leader monitoring process.
  • Conduct calibration sessions for new quality members (quality assurance specialist) and new operations members (team leaders).
  • Audit all reports of QA results per transaction on a regular basis and monthly reports.
  • Ensure the consistency of all quality monitors and follow up on calibration results.
  • Ensure that all accounts are meeting the quality benchmarks, and follow on the action plans for the accounts that do not meet the benchmarks.
  • Ensure the capability of the knowledge base and measure the staff feedback accordingly.
  • Collect the department balance scorecard

Job Requirements
  • Fluent in English is a MUST.
  • Males & Females.
  • Graduates Only (Preferred Faculty of Science)
  • Excellent communications and documentation skills.
  • Good Problem Solving.
  • Minimum 6-month Experience in the call center.
  • Advanced knowledge of MS office.

About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

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