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IT Support Trainee

DHL Express Egypt
Cairo, Egypt
Posted 6 years ago
171Applicants for1 open position
  • 42Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide pro-active and responsive handling of end user incidents, problems or requests
  • Assist end users with the installation, configuration and ongoing functionality and usability of desktop hardware, authorized software and associated peripherals within established standards and guidelines
  • Deliver technical guidance or training to end users around organization’s standard (or otherwise authorized) hardware and software products and services
  • Recommend and implement product or systems upgrades in moving technology forward.
  • Conduct research and evaluation on desktop products in support of procurement and development efforts.
  • Evaluate and recommend products for purchase based on need and business requirements
  • Assist in the design, development, implementation, testing and/or modification of computing systems, Operating Systems and associated software
  • Create technical specifications and/or support documentation for support activity, desktop hardware and related products or services
  • Execute recovery and BCP requirements resulting from DR/BCP declarations
  • Responds to, tracks, documents/updates and closes per guidelines all end user incidents, problems and requests around IT related products and services
  • Interact and collaborate with other internal IT technical teams (e.g. NOC, Service Desk, WSA) or external vendors in resolution or restoration of service as necessary
  • Understand the IT Concept.

Job Requirements

  • Bachelor of Information systems or any related area of study
  • Fluent English language
  • Excellent communication skills
  • 0 to 1 years of experience

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