Operations Manager - Freight Forwarder

Confidential Company - Azarita, Alexandria

Applicants for
1 open position
Experience Needed:
More than 7 years
Career Level:
Job Type:
Full Time
Confidential, Commissions
1 open position
About the Job
  • Proactively manage daily freight forwarding activities of the company to include all sea, air, road operations import / export process
  • Proactively manage freight forwarding suppliers to ensure their resources are properly allocated to meet FISI business requirements
  • Quoting and coordinating international shipments
  • Ensures that all process are properly documented, followed and improved as necessary
  • Maintain grow and build long term relationships with account portofolio via phone calls, emails and job quality follow up
  • Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs
  • Consistently upholds all FISI policies, practices and procedures
  • Develops people to their highest potential through necessary training and performance management
  • Responsible for ensuring cross training for all positions is complete and documented
  • Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to customer’s business objectives
  • Maintaining customers focus on all times and answering to customers’ enquiries using the standards guidelines
  • Taking ownership of complaint and queries and proactively following through to resolution
  • Perform various customer service activities, including upselling
  • Handling client problems, answer general inquiries and complaints
Job Requirements
  • Strong experience and knowledge on all modes of delivery such as trucking, airline, shipping
  • Managerial & Leadership Skills
  • Customer Service Skills
  • Problem solving & Negotiation skills
  • Excellent MSO skills
  • Excellent English skills (writing and speaking)
  • Have the ability to handle issues with any partner (shipping line, cargo owners, brokers and involved authority).