Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Manage all shipments (hub/direct) operational aspects from order ready date at origin until delivery at destination.
- Ensure suppliers compliance with company policies or procedures for product transit or delivery, as per agreed KPIs.
- Coordinate with all territories to avoid delays in orders delivery.
- Liaise with company offices for all direct shipments.
- Troubleshoot any issues that may arise during orders delivery cycle. Deliver solutions to logistics problems while maintaining high levels of quality and service.
- Keep divisions informed about orders status and delivery schedule. Frequency and format to be agreed with each division.
- Organize regular review with the business units, service providers and sales office.
- Set and coordinate a shipping method according to: priority, transit time, or cost…etc. in coordination with the concerned business unit in order to get their approval and to maintain low lead time.
- Prepare the required documents for the export shipping such as: EDI, invoices, clearance documents and booking instructions in order to facilitate the shipping process and operations for the Forwarder (Carrier).
- Prepare the required documents for the business units such as: Shipping release form and insurance policy in order to facilitate the retrieve and release of the shipment from the port to the business unit.
- Receive the business unit claims i.e. lost damaged or missing items and track the faulty party (supplier or forwarder) in order to take the appropriate corrective action and to maintain customers’ satisfaction.
- Respond to customer inquiries, special orders and recommendations in order to maintain a high level of customer satisfaction.
Job Requirements
- Experience: 2-4 years
- Fluent English is a must
