IT Technical Support Engineer

Confidential Company - Sheikh Zayed, Giza

Applicants for
2 open positions
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Negotiable
Education Level:
Bachelor's Degree at least
Arabic, English
2 open positions
About the Job

IT Technical Support Engineer Job Vacancy in American International School West Campus - Sheikh Zayed- 6 of October

Duties and Responsibilities:

  • Daily monitoring of Operational Center network equipment.
  • Resolving all network support tickets received from the staff
  • Resolving all servers-client support tickets received from the staff
  • Reviewing and updating Operational Center network equipment configuration (including design and configuration documentation).
  • Work as part of the team and provide support anytime when required.
Job Requirements

Job Requirements

  • Strong oral and written English and Arabic.
  • Ability to work harmoniously as a member of a team.
  • Microsoft IT Professional (MCITP) is ideal.
  • CCNA (Cisco Certified Network Association) is ideal.
  • Familiarity integrating Apple devices into a Windows environment.
  • Familiarity of Apple OSX
  • Demonstrated experience with network designs, network management integration and Gigabit related switching technologies.
  • Demonstrated experience with Switches, structured cabling equipment.
  • Demonstrated experience working with Active Directory (AD, DNS, DHCP, GPO,……………….., etc) and Office 365 administration.
  • Solid understanding of TCP/IP protocols.
  • Software and hardware installation, maintenance, and upgrading skills.
  • Professional experience with enterprise backup solutions.
  • Professional experience with Antivirus Software
  • Ability to manage virus protection software (Kaspersky).
  • Concept of Firewall and other Internet filtering technologies (appliance or cloud-based).
  • Proven troubleshooting experience with MS applications.

Required Candidates

  • Experience: Min 2 years
  • Age: between 25 and 30
  • Language: Strong Arabic and English
  • 6 October / Elharam Street / Faisal Street / Mohandseen
  • Position: IT Technical Support Engineer


  • Attach a recent photo to your CV.
  • ITI diploma is ideal.
  • Sc. in Computer Science or equivalent is ideal.