Customer Service Manager / Alexandria

GranTech Group - Alexandria

169
Applicants for
3 open positions
152
Seen
15
Shortlisted
48
Rejected
Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
3 open positions
About the Job
  • Leading the Customer Services staff.
  • Resolving complex issues and inquiries.
  • Resolve customer complaints via phone or face to face.
  • Constant follow up on Clients pending issues up till accomplishment.
  • Advise on any information the customer may need.
  • Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Coordinate with other departments to Solve Customers' Complaints.
Job Requirements

Requirements:

  • Bachelor's Degree in any related field.
  • Proven working experience as a customer service manager at least 5 years
  • Alexandria resident

Skills:-

  • Verbal Communication, Phone Skills, Listening, Excellent presentation, communication, negotiation, Problem Solving & leadership skills.
  • Able to work under pressure
  • Good command of MS Office.
  • Presentable.
About this Company

GRANTECH Group is an Egyptian company holding several business units focusing on Real Estate/Construction, software development as well as exhibition industries with more than 30 years of experience and strong business relations in the Egyptian, Middle Eastern & Worldwide markets

See all Careers and Jobs at GranTech Group