Job Details
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Job Description
Main Job Duties:
- Carries out minimal technical jobs (e.g. blocked tickets), empties and reconciles token machines when necessary and collects meter readings and reconciles tickets in machines.
- Maintains the tidiness of the immediate work area to meet company standards.
- Meets and assists guests on the floor to maximize their interest in using the games/rides available.
- Keeps updated knowledge concerning promotions and fees in aim to advise guests on the best value for money transactions available that meet their specific requirements.
- Issues Magic Planet cards/tickets and carries out all the relevant transactions using the company’s Embed system including collecting and reconciling cash, vouchers, wristbands and coupons.
- Issues and redeems prizes according to points’ value.
- Maintains excellent customer service at all times in addition to handling all guest complaints promptly and professionally and ensures immediate escalation to the Floor Supervisor on duty as required.
- Answers customers’ inquiries about payouts and redemption issues.
- Insures that the Redemption Counter / merchandise items are shuffled periodically and organized in an attractive manner to maintain a fresh look at all times.
- Monitors and carries out stock checks with the necessary controls.
- Operates rides according to the Standard Operating Procedures (SOPs’)
- Insures that all guests use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner.
- Guarantees the safe operation and evacuation of rides in case of accident or breakdown
- Guarantees children are signed in and out of appropriate areas when needed.
- Completes all log entries in the log book on daily basis as required.
- Guarantees proper opening and closing of all rides, machines and points of sales in the assigned area at the end of the shift/business hours.
- Aware of gaming techniques of available games to answer guest inquiries about features of the games in the respective area of work to insure safe and proper use.
- Adheres to all the company’s policies and procedures with regards to Health and Safety, grooming, code of conduct, working hours and attendance.
- Ensures that games, rides and any company property in the store are handled in the right manner to prevent damage.
- Supervises and monitors stock movements from the store to Redemption and/or machines.
- Acts as a Health and Safety representative when and where required as per the Management instructions in addition to any other duty assigned by the Store Management.
Job Requirements
- Must have the ability to follow verbal and written communications and; communicate effectively with public and coworkers in a professional and courteous manner.
- Good command of English language (verbal and written).
- Computer literacy
- Should maintain a consistent high standard of guest
- Previous experience in a similar field is preferred.
- Experience in cash handling is preferred.
- Should be prepared to work overtime if needed.
